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Complaints and Mediation Services
ANA members and dealers must adhere to a strict Code of Ethics. Any member committing any unethical acts in his/her dealings with others,
committing a criminal offense, engaging in conduct unbecoming a member, or failing to respond to a complaint filed against him/her with the
Association, is subject to expulsion from the ANA.
ANA members or dealers who are in violation of the Association's Codes of Ethics should be reported to the ANA immediately. Complaints must be
submitted in writing to the ANA Mediation Manager, who will notify the member or dealer in question of the charges against him/her.
The Mediation Manager works with the Complainant and the member or dealer (Respondent) to arrive at a mutually acceptable solution. More than 90
percent of all complaints are resolved in this manner. However, if such efforts fail, the complaint is referred to the Mediation Committee. The
Mediation Committee has the authority to impose any discipline against a Respondent it deems appropriate, including placing limitations upon a
Respondent's membership. The Mediation Committee may not suspend or expel a Respondent's membership in the ANA; however, it can make such a
recommendation to the Board of Governors. The name, city and state of the member or dealer in question, along with the grounds for disciplinary
action, are published in Numismatist.
Mediation Services are available to members and also non-members. Certain fees may apply. Use this form to submit a complaint and to
determine processing costs. For additional information about the mediation procedure, consult Article III of the Association's
Bylaws or contact the ANA Mediation Services Coordinator 818 N. Cascade Avenue, Colorado Springs, CO 80903-3279 USA.
Mediation Fees
For current
Association members who were members at the time of the actions complained of, the following costs shall be paid to the Association:
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For
numismatic transactions valued at $0–$250.00, a $50.00 processing fee
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For
numismatic transactions valued at $250.01–$500.00, a $25.00 processing fee
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For
numismatic transactions valued at $500.01 or greater and for matters not involving a numismatic transaction, there shall be no processing
fee.
For
Complainants who are not current Association members or who were not Association members at the time of the actions complained of, the following costs
shall be paid to the Association:
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A $75.00 processing fee for handling through the Mediation Committee
decision
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A $100.00 processing fee for an appeal from the Mediation Committee to
the Board of Governors. Processing fee must be paid at the time of the filing of the complaint or the appeal.
Mediation Form
If you have any questions about the ANA’s Mediation Services or to find out if an individual is a member of the ANA click here.
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