Complaints and Mediation Services.

ANA members must adhere to the ANA Code of Ethics. Any member who is determined, after having had an opportunity to respond to a complaint, to have violated the ANA Code of Ethics as contained in the Bylaws, is subject to disciplinary action by the ANA.

Informal Stage of Mediation: Upon receipt of a written Complaint, the Mediation Department will advise the person about whom the complaint has been made and attempt to facilitate a resolution between the Complainant and the member Respondent to arrive at a mutually acceptable solution. No formal response is required at this stage of the mediation process. Most complaints are resolved in this manner.

Formal Mediation Proceedings: If the informal efforts fail to resolve the complaint, the complaint will be reviewed by the Executive Director and the General Counsel to determine whether the complaint meets the minimum criteria necessary to be considered by the Mediation Committee. For all such Complaints that meet the necessary criteria to proceed to the formal mediation process, the following Association guidelines will apply. The Respondent will be notified of the complaint and a written response will be required within 30 days of notification of complaint. The Complainant will be notified of the Respondents reply and may respond, if desired, to the Association within 15 days of notification. The formal complaint and both parties documentation will be referred to the Mediation Committee. If disciplinary action is taken against an ANA member, the name, city and state of the member in question, along with the grounds for disciplinary action, are published in The Numismatist.

Mediation Fees - ANA Members

For current Association members who were members at the time of the actions complained of, the “Member Fees” rate shall be paid to the Association. For non-ANA members, or for matters where the Complainant was not an ANA member at the time of the actions complained of, the “Non-Member Fees” rate shall be paid to the Association.

Numismatic transactions

For matters not involving a numismatic transaction or where no monetary value is involved, the minimum processing fee is $200.00 for ANA Members and $400.00 for Non-ANA Members

It is the policy of the Association to defer offering mediation services to individual members regarding payment disputes until 90 days and all other efforts to resolve are extinguished.

The Association will not intercede with disputes involving grading companies.

Click here for Mediation Form