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Complaints and Mediation Services

ANA members and dealers must adhere to a strict Code of Ethics. Any member committing any unethical acts in his/her dealings with others, committing a criminal offense, engaging in conduct unbecoming a member, or failing to respond to a complaint filed against him/her with the Association, is subject to expulsion from the ANA.

The Mediation Manager works with the Complainant and the member or dealer (Respondent) to arrive at a mutually acceptable solution. More than 90 percent of all complaints are resolved in this manner. However, if such efforts fail, the complaint is referred to the Mediation Committee. The Mediation Committee has the authority to impose any discipline against a Respondent it deems appropriate, including placing limitations upon a Respondent's membership. The Mediation Committee may not suspend or expel a Respondent's membership in the ANA; however, it can make such a recommendation to the Board of Governors. The name, city and state of the member or dealer in question, along with the grounds for disciplinary action, are published in Numismatist.

It is the policy of the Association to defer offering mediation services to individual members regarding payment disputes until 90 days and all other efforts to resolve are extinguished.

Mediation Fees

For current Association members who were members at the time of the actions complained of, the following costs shall be paid to the Association.

Mediation Form

If you have any questions about the ANA’s Mediation Services or to find out if an individual is a member of the ANA click here.