Please see images. Thanks.8 months ago
GIVE ME A BREAK-WHO COULD HAVE FORSEEN THIS PROBLEM? ANYONE!
Yes, amazing isnt it. Didn't see that coming !8 months ago
Nor did I!8 months ago
I. R. Bama
Umm is this about the mint?8 months ago
I am seeing "GIVE ME A BREAK-WHO COULD HAVE FORSEEN THIS PROBLEM? ANYONE! but that's it. Not sure what this is about.8 months ago
Let me help out here. This is an email I received from the mint. It seems to say, to me, that the mint is completely clueless that their super low mintage coins are selling out in minutes, except for the Mayflower silver reverse proof. They are surprised that coins are showing up at retail sites at hugely inflated prices. How can this be? Are they really as clueless as this email seems to say? I guess so. Maybe it's all my character flaws that make me see things this way. Maybe the title should be Way To Go Mint!??8 months ago
OHHHHH! I see the link didn't make it on the thread. I reckon that would confuse people. I'll try again to get the email up. It is on the mints website under news most likely.8 months ago
I sent customer service an e-mail about the calamity caused over the ASE. In it I stated the CAPCHA problem, the numerous pages and repeated errors all while logged in under a user account on their mainframe. The reply detailed the problem as every thing stated in my e-mail. So yes, they are clueless.8 months ago
The next to last paragraph proves the point as I was logged in.
Unavailability of End of WWII 75th Anniversary Program (20XE-20XH) (KMM27135920V20384L0KM)TrashUS Mint Support via pfsweb.com Nov 10, 2020, 2:13 PM (9 days ago)to USMint-support
Dear Mint Customer:
The United States Mint released the End of WWII 75th Anniversary American Eagle 2020 One Ounce Gold Proof Coin (20XE) and End of World War II 75th Anniversary American Eagle Silver Proof Coin (20XF) at noon ET on November 5. Because of extremely high demand and the low sales limit of 1,945 units, 20XE became unavailable at 12:05 p.m. Likewise, due to extremely high demand and a sales limit of 75,000 units, 20XF became unavailable at 1:41 p.m. This coin’s release resulted in the highest website traffic we have seen to date, with the first hour more than 390,000 users already on the site at the time sales opened and double the predicted number of telephone calls coming into our call center.
The End of WWII 75th Anniversary 24-Karat Gold Coin (20XG) and End of World War II 75th Anniversary Silver Medal (20XH) was released for sale at noon ET on November 9. Because of extremely high demand and the low sales limit of 7,500 units, 20XG became unavailable at 12:43 p.m. Likewise, due to extremely high demand and a sales limit of 20,000 units, 20XH became unavailable at 12:33 p.m. This coin’s release resulted in unusually high website traffic, with more than 130,000 users on the site within the first hour and double the predicted number of telephone calls coming into our call center.
Once you add an item to your online shopping bag, inventory is not allocated to your order until you complete the checkout process. If the product sells out or becomes unavailable while the product is in your bag and your order is still pending, a coin will not be available when you subsequently attempt to complete the checkout process, as occurred in your case.
Should additional inventory become available through order cancellations, the coin will again become available for purchase. To receive a notification if and when it does go back on sale, visit our website, locate the product page, and click the “REMIND ME” button to provide your email address. If you receive an email notification but are unable to place an order, you will need to sign up again with the REMIND ME button to receive another email notification later (depending on inventory availability).
The U.S. Mint continues to recommend that customers use our website as a “registered customer” to place orders for high-demand products. This is the fastest and most efficient way to place an order.
We thank you for supporting our numismatic programs and hope this information is helpful.
United States Mint
Customer Service Center
TTY 1-888-321-MINT (6468)
00-1-202-898-6468Michael Elliott Nov 11, 2020, 4:30 PM (8 days ago)to USWhich was explained, and understood, in the original e-mail. Typical "point the finger" rather than accept responsibility and accountability for the lack and failure to solve the problem. Entirely too many steps required to get to the purchase order page, this while logged in under a registered user account. Specifically, to again repeat the original e-mail , the CAPCHA which continually repeated before an "oopps" page. So tell me again about one being in my bag. 8 months ago
390,000 users ? They have that many users? That is great demand for the mint. No wonder they sell out.8 months ago