Complaints and Mediation Services

ANA members must adhere to the ANA Code of Ethics. Any member who is determined, after having had an opportunity to respond to a complaint, to have violated the ANA Code of Ethics as contained in the Bylaws, is subject to disciplinary action by the ANA.

Formal Mediation Proceedings:

For all such Complaints that meet the necessary criteria, the following Association guidelines will apply.  The Respondent will be notified of the complaint and a written response will be required within 30 days of notification of complaint. The Complainant will be notified of the Respondents reply and may respond, if desired, to the Association within 15 days of notification. The formal complaint and both parties documentation will be referred to the Mediation Committee. If disciplinary action is taken against an ANA member, the name, along with the grounds for disciplinary action, may be published in The Numismatist, per ANA board approval. 

Mediation Fees - ANA Members

For current Association members who were members at the time of the actions complained of, the "Member Fees" rate shall be paid to the Association. For non-ANA members, or for matters where the Complainant was not an ANA member at the time of the actions complained of, the "Non-Member Fees" rate shall be paid to the Association.

Numismatic transactions

Valued at: Member Fees Non-Member Fees
$0 - $1,000.00 $100 $200
$1,000.01 + $150 $300

• The Association shall defer offering mediation services to individual members regarding payment disputes until 90 days have passed since the transaction and all other efforts to resolve the matter are extinguished.

• In no event shall a complaint be filed more than two (2) years after the actions complained of occurred. If the matter is the subject of litigation, the member will have one year from the entry of any final judgment in which to file a complaint with the American Numismatic Association. 

• The Association shall not accept any mediation case in which a written auction agreement is executed between an auctioneer and consignor.

• The Association shall not intercede in disputes involving third-party grading companies, auction houses or club members’ actions relating to their membership.

The Board of Governors retains discretion to hear or to decline to hear requests for mediation between parties.